At qb88, your privacy is more than a legal obligation — it is a responsibility we take seriously every day. This policy transparently explains how we collect, use, store, and protect the personal information of every member in Malaysia.
Questions about your data? Contact the qb88 privacy team via live chat or email for further clarification.
Important Note: This Privacy Policy applies to all services provided by qb88 under the qb88.vin domain and our official mobile app. By registering or using the qb88 platform, you agree to the collection and use of your personal information as described in this document.
Qb88 is an online casino platform operating under a valid, recognised international licence. We understand that trust is the foundation of the relationship between our platform and every registered member. That is why we have developed this comprehensive privacy policy to ensure every member fully understands how their information is managed.
This Privacy Policy is drafted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and applicable international data protection standards. We are committed to ensuring your personal data is always processed lawfully, fairly, and transparently.
This document explains the types of data we collect, the purposes for collection, how we protect your data, and the rights you hold over your own personal information. We encourage you to read this document carefully in its entirety before using qb88's services.
Qb88 has never sold member personal data to third parties for marketing purposes. This is not merely a policy — it is a core principle that has shaped the way we operate from day one.
To provide a secure, personalised, and high-quality service, qb88 collects several categories of information from our members. This collection is carried out only when genuinely necessary for a legitimate purpose.
Information you provide directly:
Information collected automatically:
Qb88 does not collect credit or debit card numbers directly. All card transactions are processed through third-party payment providers that comply with the highest PCI DSS standards.
| Data Category | Example Information | Required? |
|---|---|---|
| Personal Identity | Name, date of birth, MyKad number | Mandatory |
| Contact Information | Email, phone number, address | Mandatory |
| Financial Data | Bank name, account number | Required for transactions |
| Technical Data | IP address, device type, browser | Automatic |
| Gaming Data | Betting history, wins, balance | Automatic |
| Communication Data | Customer support records, emails | When applicable |
Every piece of information we collect is used for a specific, legitimate, and reasonable purpose. qb88 does not use your data for any purpose not stated in this policy without first obtaining your additional consent.
If you wish to receive promotions and special offers from qb88 via email or SMS, you can manage your marketing communication preferences directly through your account dashboard. You may withdraw this consent at any time.
Qb88 does not sell, rent, or trade member personal data to any party for marketing purposes. However, in certain limited circumstances, we may need to share your information with carefully selected parties:
Every third party that receives qb88 member data is required to adhere to data protection standards equally as stringent as our own internal standards. We do not permit any third party to use your data for their own purposes beyond the scope of services they provide to qb88.
All third-party service providers working with qb88 have undergone rigorous security due diligence and have signed data processing agreements that comply with GDPR and Malaysia's PDPA standards.
Protecting your personal data from unauthorized access, loss, misuse or modification is qb88's highest priority. We continuously invest in enterprise-grade security infrastructure to ensure our platform remains secure.
Key security measures we use:
While we take all reasonable precautions, no online system can guarantee absolute security. You also play an important role — never share your account password with anyone, and ensure your email is protected with a strong password as well.
Qb88 uses cookies and similar tracking technologies to enhance the user experience on our platform. Cookies are small text files stored on your device when you visit our website.
Types of cookies we use:
You can manage your cookie preferences through your web browser settings at any time. Please note that disabling certain cookies may affect the functionality of some parts of the qb88 platform. For more information on managing cookies, refer to your web browser's help documentation.
As a qb88 member, you have certain rights regarding your personal data under Malaysia's PDPA and our privacy policy. qb88 fully respects these rights and is committed to processing every request within a reasonable timeframe.
You have the right to request a copy of all personal data we hold about you. Requests will be processed within 14 business days.
If your data is inaccurate or outdated, you have the right to request that we correct or update it at no charge.
You may request the deletion of your personal data, subject to applicable legal data retention obligations.
You have the right to request that we restrict the processing of your data in certain situations, such as when the accuracy of the data is in dispute.
You have the right to receive your personal data in a structured, machine-readable format for transfer to another platform.
You have the right to object to the processing of your data for direct marketing purposes at any time, without providing a reason.
To exercise any of the above rights, contact the qb88 privacy team by email at [email protected] or via 24/7 live chat on our platform. Please include your account number and request details to speed up the process.
Qb88 retains your personal data for the period necessary to fulfil the original purpose of collection or as required by applicable law. The following are our general data retention guidelines:
| Data Type | Retention Period | Reason |
|---|---|---|
| Active account data | For the duration of the active account | Service management |
| Financial transaction records | 7 years after transaction | AML legal requirements |
| KYC Documents | 5 years after account closure | Regulatory compliance |
| Support communication logs | 3 years | Dispute Resolution |
| Gaming and wagering data | 5 years | Audit and compliance |
| Marketing data (with consent) | Until consent is withdrawn | Promotional communications |
Qb88's primary servers operate in ISO 27001-certified data centres that comply with the most stringent international information security standards. In situations where data needs to be transferred across borders, we ensure that a level of protection equivalent to the standards of the originating country is fully maintained.
Qb88 reserves the right to update or modify this Privacy Policy at any time in line with changes in law, technology, or our business practices. We are committed to notifying members of any material changes before they take effect.
Our policy change notification process:
We recommend reviewing this page periodically. If you disagree with any changes, you have the right to close your account and withdraw any valid balance before the new policy takes effect. Contact our support team for assistance with this process.
We take every privacy-related inquiry and concern seriously. If you have any questions about this Privacy Policy, wish to exercise your data rights, or want to report a security issue, please contact us through the following channels:
For official complaints related to data privacy, please submit in writing via email, clearly stating: your account number, details of the issue being reported, and any relevant supporting evidence or information. Every privacy complaint will be acknowledged within 24 hours and resolved within 14 business days.
Qb88 is committed to resolving every privacy concern in a fair, transparent, and timely manner. Your trust is our most valuable asset, and we will never do anything to compromise it.
Your privacy is protected by a multi-layered security system that operates around the clock
All data transmitted between your device and qb88's servers is encrypted with 256-bit SSL technology — the same standard used by leading banks worldwide to protect their financial transactions.
Data stored in qb88's databases is protected with military-grade AES-256 encryption. Even if the data were physically seized, it remains unreadable without the correct encryption key.
An additional security layer via 2FA ensures your account can only be accessed by you, even if your password falls into the wrong hands. Enable 2FA today through your account dashboard.
Qb88 has never and will never sell or rent member personal data to advertisers or third-party data brokers. Your data belongs to you, not as a business commodity of ours.
Qb88's automated threat detection system monitors for any unusual activity at all times, including suspicious login attempts, abnormal transaction patterns, and unauthorised access.
The qb88 platform undergoes regular security audits and penetration testing by certified independent cybersecurity firms to ensure our systems remain robust and up to date against emerging threats.
Over 500,000 members in Malaysia have trusted qb88 as their online gaming platform of choice. Register today and enjoy a safe, fair and secure gaming experience.