At qb88, we believe online gaming should be a source of fun and entertainment — not a burden. We provide self-control tools, practical guidance, and ongoing support to ensure every member stays in full control of their gaming activity.
Online gaming is one of the most popular forms of entertainment in Malaysia today. Millions of people enjoy casino games, slots, and live games every day — and the vast majority do so without any issues. However, we at qb88 recognise that a small number of players may find it difficult to manage their gaming habits — and that is exactly why our Responsible Gaming programme exists.
Qb88 does not prioritise business profits above all else. We care more about the long-term well-being of every member on our platform. When you play with good control, you will continue to enjoy a positive experience. If you start to feel uneasy, we are here to help you get back on track — without any judgement.
Our Responsible Gaming Policy covers multiple dimensions: from technical tools you can activate yourself within your account, to expert support resources available to you at any time. We also conduct ongoing training for our support team so they can identify early warning signs and provide timely assistance.
Qb88 is a trusted platform operating under a valid international licence. Our Responsible Gaming programme not only meets licensing requirements but exceeds the minimum standards set by our regulatory body.
One thing to remember: seeking help is a sign of strength, not weakness. Many members who have faced gaming challenges have successfully restored balance in their lives with the tools and support we provide. You do not have to go through it alone.
As a responsible platform, qb88 is committed to maintaining a safe, fair gaming environment that supports the well-being of our members.
Qb88 provides a range of tools that you can activate directly within your account to keep your gaming enjoyable and in control
Set the maximum deposit amount you can make per day, week, or month. Once the limit is reached, our system will automatically block additional deposits until the limit period resets. This limit takes effect immediately upon being set.
You can set a time limit for each gaming session. When the set time is about to expire, the system will send you a reminder. Once the limit is reached, your session will be automatically ended to ensure you get adequate rest.
Set the maximum loss amount you are willing to bear within a given period. Once the loss limit is reached, your account will be blocked from play for the duration you have chosen. This helps you avoid decisions made out of emotion.
If you feel the need to take a short break, activate a cooling-off period lasting from 1 day up to 6 weeks. During this time, you will not be able to log in to your gaming account, but your existing balance remains safe.
For long-term protection, you may apply for self-exclusion for 6 months, 1 year, or permanently. During the exclusion period, your account will be fully closed and no promotions will be sent to you.
You can opt out of all promotional notifications, bonus offers, and marketing emails. This preference can be updated at any time through your account settings without needing to contact customer support.
All these self-control tools are accessible directly through the Account Settings after logging in. Some limits (such as reducing a deposit limit) take effect immediately, while increases to limits require a 24-hour waiting period to prevent impulsive decisions.
Problem gambling rarely develops overnight — it grows gradually. Recognising the early signs is the single most important first step toward getting help before the situation becomes more serious. Review the list below honestly.
Gambling to relieve stress or escape from problems. If the casino or slots have become your primary way of coping with anxiety, sadness, or work stress, this is a red flag that requires immediate attention.
Chasing losses. Continuing to play in hopes of recovering money already lost is one of the most dangerous habits in problem gambling.
Concealing or lying about gambling habits. If you are hiding your gaming activity from family or friends, or lying about how much money you have spent, this is a serious warning sign.
Using daily living expenses to gamble. Borrowing money or using funds meant for rent, food, or bills to gamble is a sign of a problem that requires immediate help.
Unable to stop even when you want to. Having tried to stop or cut back on gaming multiple times without success — this is a key characteristic of addiction.
Neglecting work, family, or social responsibilities. If gambling is starting to affect your work performance, family relationships, or social life, it is time to seek help.
Answer the following questions honestly. If you answer "Yes" to 3 or more questions, we recommend contacting the qb88 support team or seeking assistance from a relevant organisation.
Do you frequently think about gambling even when you are doing something else?
Do you need to bet with increasingly larger amounts of money to get the same level of satisfaction?
Do you feel restless, irritable, or uncomfortable when trying to cut back or stop gambling?
Have you ever borrowed money or sold possessions to fund your gambling?
Has someone close to you ever expressed concern about your gaming habits?
Do you feel guilty or ashamed after a gaming session, yet find yourself playing again shortly after?
This questionnaire is not a medical diagnostic tool. It is an initial guide only. For a more thorough assessment, please contact a mental health professional or one of the support organisations listed below.
Access your account via the qb88 website or mobile app. All self-control settings can be managed directly from your device.
Click the profile icon in the top right corner, then select "Account Settings" and look for the "Responsible Gaming" tab.
Select the type of control you wish to activate — deposit limit, time limit, cool-off period, or self-exclusion — and set the appropriate value.
Review your selections and confirm. Limits will take effect immediately. You will receive a confirmation email as a record.
Our programme is designed not merely to satisfy licensing requirements — it is built to genuinely protect our members
Qb88 disseminates information on the risks of problem gambling through in-platform content, periodic emails, and relevant pop-up notices during play sessions.
Qb88's customer support team undergoes specialised training to identify concerning gameplay patterns and respond with empathy and effectiveness.
Qb88's AI system continuously monitors gaming patterns and will automatically send alerts to members who show signs of problem gaming.
Qb88 does not send promotional offers to members who are in a cool-off or self-exclusion period. We also do not target advertisements at individuals at high risk of addiction.
Members who request assistance will not face any penalties or restrictions on withdrawing their valid balance. qb88 is here to make recovery easier, not harder.
Qb88 partners with problem gambling support organisations and consistently provides members who need further assistance with the contact details of professional counsellors.
Over 500,000 members across Malaysia have trusted qb88 as their online gaming platform of choice. Register today and enjoy a safe, responsible, and enjoyable gaming experience.